Devonia Privacy Policy

Effective Date: 1st August 2024

1. Introduction

Welcome to Devonia Water Ltd ("we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.devoniawater.co.uk (the "Site") and use our services.

2. Contact Information

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

3. Information We Collect

We collect the following types of information:

  • Personal Information: Names, contact information (such as email address and phone number), and order details.
  • Marketing Preferences: Information on whether you have consented to receive marketing communications.

4. How We Collect Information

We collect information primarily through our website when you:

  • Place an order
  • Sign up for our services
  • Subscribe to our marketing communications

5. Use of Information

We use the collected information to:

  • Provide our water delivery and collection services
  • Process and manage your orders
  • Communicate with you regarding your orders and our services
  • Send marketing communications if you have consented to receive them

6. Marketing Communications

Your contact information will be used for marketing purposes only if you have given your explicit consent. You can opt-out of receiving marketing communications at any time by:

7. Information Sharing

Currently, we do not share your information with third parties. However, we may do so in the future. We will update this Privacy Policy accordingly should this practice change.

8. Data Security

We implement security measures to protect your data, including the use of secure servers and encryption technologies provided by trusted services such as Microsoft and Google.

9. Customer Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate information
  • Request deletion of your personal information

To exercise these rights, please contact us at admin@devoniawater.co.uk.

10. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance your experience on our website. You can manage your cookie preferences through our website. We use Webflow and Google Analytics to track user data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website at www.devoniawater.co.uk/privacy-policy.

12. Children’s Privacy

We do not knowingly collect information from children under the age of 13. If we become aware that we have collected such information, we will promptly delete it.

13. International Data Transfers

While we handle and process customer data within the UK, our service providers, such as Microsoft and Google, may store or process data outside of the UK. We ensure that any such transfers comply with GDPR and other relevant data protection regulations.

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